Rates getting lost with Orbitz/Expedia reservations

WHEN MAKING RESERVATION WITH A GROUP MASTER ATTACH (EXAMPLE: EXPEDIA, ORBITZ. TRAVELOCITYl When you make the reservation adding a rate when you save close or save then close the rate does not remain. You must come out of the reservation, refresh, come back to the reservation, re-enter the rate and save close. Last night we had 25 reserv that were expedia and orbitz only where the rate did not remain.

2 items

Nahrin has seen the message "card number masked" when attempting to run a card already on file.

We need a report or search that can give us revenue on a particular room for a given period of time, i.e. how much did we get from room 801 in March 2007? RDP Dos had it.

Bucket count

The last couple of days rooms have inexplicably been left off the bucket list. They will post room and tax, but not show on the bucket list report. I called RDP and they said, "call back if it happens again". So today I'm calling back and I expect a programmer or software engineer to look into it. The support person, Maggie says she checked the log and said looked fine and assured me that all rooms would appear the following day, but they did not.
-Tim

"Housekeeping Service is Required"

The above message will flash when sometimes attempting to check a room in. You can proceed if you select housekeeping at the bottom left, but I think it would be most beneficial to all if the default was "yes" to housekeeping service required. 99.9% of the people require/expect service so if there is a way to make that "yes" a default that might solve this issue.

-Tim

SDC Issues

installed newest Version SDC
issue with reservations over 99 days.
will not accept credit card charges

RDPWin 2.056

upgraded to RDPWin 2.056 to resolve issues with room availability

May 6, 2008 Unresolved RDPWIN Issues – Belden Stratford

May 6, 2008
Unresolved RDPWIN Issues – Belden Stratford


Residents Guest Over Credit Limit- set to zero for new reservations and cannot be changed. Change not allowed when going in to each reservation to set manually for residents

Available rooms still slow to catch up. Changes do not appear for awhile. Must go back to start for any changes to appear which slows down time for guest, especially if changing rooms.

Cannot enter 3 year leases or any term longer than 1.5 years - must make two reservations for the same lease or system changes dates to 2004 – see reservation 743022.

Need location of CR and RE tables in WIN

Cannot log into Historical Data – get error message “updating files-cannot complete check file”

Cannot change Reg Cards to auto print quantity of 2

Scattered reservations not posting to bucket check – see reservation numbers 759816 and 759815.

When trying to change information in a reservation, frequently get error message “ the operation has not succeeded because another user has been processing data. Please try the operation again. If this message persists, place all RDPWIN applications at the Start section or exit application”. This occurs when no one else is in the reservation.

Speed

In any reservation, including longterm, no save functions are allowed at all if a credit card has expired, including notes that can identify what is being done.

Cannot change sharewith departure dates. System changes everyone on reservation to same dates.

Need to be able to isolate the different tax codes for transient posting and print separately
(in DOS= Night Audit #764

Forfeit deposit does not show up on the shift payment report in WIN

If there are no sleepers or no shows, night audit cannot print a report to indicate that they verified this

If someone is making a reservation for a future date and gets kicked out of the system, the reservation completes itself for today’s date.

DeparturesAlreadyCheckedout report has not accurately shown current day’s checked out
Reservations-sometimes shows a mixture of previous day’s checkout while a current reservation is in house